Contacts
Caveat emptor - Let the buyer beware! Unfortunately, it's difficult
area to be well informed in insurance for many consumers because
of the number of insurance companies, kinds of coverage and similarity
of names. Add to that the global aspect of the modern business climate,
and the struggle can be even greater.
If you're looking for coverage for your home or car, chances are
you're familiar with the companies you contact for quotes. Many
insurance companies advertise in trusted areas and have long-standing
reputations. You know them. When a consumer steps out in a new arena,
it pays to be even more informed.
For example, one of the fastest growing industries is Medical Tourism,
in which patients travel for health care.
Typically the patient travels overseas for cost savings, often
to gleaming facilities with skilled surgeons and other healthcare
providers. The cost savings can begin from the ground up, with state
of the art facilities being constructed for 1/5 the cost for the
same building in the US. Complications can arise from surgery performed
anywhere. When patients travel for healthcare savings, they want
to know that if a complication arises, they won't see their savings
erode. Specialty insurance can cover trip cancellation, travel accident,
complications of surgery and more to alleviate that concern.
Because they are specialty policies, they can vary widely. It's
important for consumers to compare coverage to ensure they're getting
coverage that truly meets their needs. A side by side comparison
is important in this regard. Ask about exclusions, coverage periods,
deductibles, taxes and fees, etc.
Further, new trends and industries create opportunities for unscrupulous
offers from fictitious insurance companies. Because they can appear
to be very official, and perhaps claim to be organized outside the
US, consumers may feel that they fictitious company is real and
legitimate. These bad apples don't spoil the whole bunch, but they
can certainly leave a bad taste when they're chosen by mistake!
Insurance companies cannot be set up overnight in any country,
and are either listed or reviewed by companies who rate insurers,
such as Standard & Poor's or A.M. Best. Even foreign companies
are rated, or at least listed (if they have not been in business
long enough or otherwise don't meet the criteria to be rated.)
I recently came across a policy that was offered to medical tourists
as a patient's version of Malpractice insurance. It is conceivable,
but very unusual for a patient to be able to purchase malpractice
insurance on a doctor (and I would add that a patient who experiences
a complication of surgery would want coverage whether it was the
result of malpractice or not.) It included a claim deposit that
the patient had to pay if he needed to make a claim. Such requirements
are highly unusual, and should prompt the consumer to investigate
the validity of the company and the policy.
Consumers should always check insurance companies out, either through
their trusted agent or by asking A.M. Best (www.ambest.com) or other
rating companies directly. Also check with the Better Business Bureau
and your state department of insurance for complaints. Consumers
should also ask the insurance company who handles their product,
so they know they're dealing with the right and authorized agent.
An insurance company can be a victim of an unscrupulous person as
well as can a consumer, when someone pretends to represent the insurance
company. And unfortunately, if money is paid to a fictitious company,
it can be very difficult to recover - if it can be recovered.
If in doubt, call on your trusted insurance agent to help you navigate
the waters. Get quotes from several companies, check out the companies
and agents, compare coverage forms, and move forward knowing that
while no insurance policy is everything to everyone, you've made
an informed choice for the best option for your needs.
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